support// customer rights refunds and exchanges

"WHTSPC does not offer clothing customization. We believe in preserving original designs- if you change your mind right after you've made the order, you can request for returns, refunds, or exchanges. Simply email in your order cancellation in the provided format. Or if you've already recieved the shipment post, follow the instructions given. (If you live in Singapore, you automatically qualify for a

prepaid return shipping label

.) Where's my tax refund, you ask? We have a tax refund calculator that automatically deducts from the cost of shipping. The postage rate differs for the various companies, though we generally go for DHL. WHTSPC absolutely recommends you to track your postage."

FREQUENTLY ASKED QUESTIONS

How often does WHTSPC restock?

Not all sold out items will be restocked. To find out about a specific item please get in touch with us at whtspc@something.com

What does WHTSPC charge for shipping an order?

Orders above $50 qualifies for Free Shipping (7 Business Days maximum)! Otherwise, Standing Shipping is $4 (5 Busines Days maximum).

Does WHTSPC ship to addresses outside Jakku?

At this time we ship to Jakku, Singapore and Australia. We're looking to expand to the United States soon!

How do I make a return?

Step 1: Select your order, select your item(s), and let us know if you'd like to return (be sure to indicate for store credit or refund) or exchange (be sure to indicate your new different size/color/pattern).

Step 2: Print your shipping label. If you've selected 'Store Credit' or 'Exchange,' it's free! If you selected 'Refund,' we'll deduct $5.99 from your refund amount to cover the shipping fees.

Step 3: Pack it up. Place your item(s) (in unworn condition and with tags attached) and the order invoice in a securely sealed shipping package.

Step 4: Send it off. Affix your printed shipping label to your package. Jot down the tracking number so you can follow its journey.

CONTACT US

    +65 67890123

    whtspc@something.com